The Best are Always Improving
Published: Thursday, May 11, 2017 9:00 am
A hallmark of a great service facility is a commitment to continuous improvement. MarineMax Port Clinton is a perfect example. As the world’s largest and most trusted recreational marine dealer, MarineMax has been serving the Port Clinton area for more than three decades. Their service technicians have 111 combined years of experience and are all factory-trained and certified.
To improve their efficiency and to better serve their customers MarineMax Port Clinton has added a brand-new addition to their parts and service facility. The new building houses a ships store, parts department, and offices.
“We are really excited about the capital enhancements to the overall facility,” explained Keith Teynor, MarineMax Port Clinton General Manager. “But, it is the ‘how this will improve the customer experience’ that we are most thrilled about.”
The brightly lit store centers around the parts counter with consumables, boat accessories, clothing, and branded gifts lining the walls. The offices in the back provide team members places to get their work accomplished in an environment that enhances teamwork.
“It truly is a big improvement. Making it a place where both customers and MarineMax team members have more enjoyable experiences,” added Ric Fulton, MarineMax Port Clinton Service Manager. “We have always been dedicated to providing the best in service and support to our clients. The new facility completely bolsters that resolution.”
To further their commitment to continuous improvement, MarineMax Port Clinton is in the process of renovating the service area at their facility while ensuring that their technicians have the latest equipment and training. Part of this enhancement includes the implementation of a new mobile app, MarineMax Service Express, allowing customers to schedule their boat service in advance.
A dedicated work force and a drive to provide the utmost in customer satisfaction is indicative of what separates a successful company from those who simply are in it for the money.
MarineMax Port Clinton is located at 1991 NE Catawba Rd, Port Clinton, OH 43452. Visit them today or find them online at www.marinemax.com/stores/Midwest/port-clinton.